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Terms and Conditions

Terms and Conditions
Welcome to alvababy.com, your reliable online marketplace.
Please review the following basic rules that govern the use of the alvababy.com site. (the “Agreement”). Please note that your use of the alvababy.com site (the “Site”) constitutes your unconditional agreement to follow and be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Online Store Terms
To shop with us, you need to be at least 16 years old. Any accessing, browsing, or otherwise using the Services indicates your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms then you should immediately discontinue access or use of the Services. Please read this Agreement carefully before proceeding.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Privacy & Cookie Policy
When you use our Services and place orders through them, you agree to provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary.
We respect your right to privacy. To see how we collect and use your personal information, including how to unsubscribe from non-transactional communications from us, please see our Privacy & Cookie Policy .

Implied Permission
Please note that, while alvababy.com may seek your consent regarding certain uses of your information, it may not do so in all instances. For example, in some cases your permission will be implied from the nature of the service requested or transaction undertaken. For instance, alvabbay.com may disclose your information to mail carriers or credit card processors in order to provide a product or fulfill a service to you. In instances like this, because the use of your information is necessary to complete the service, your permission for these uses is implied.

Copyright
Alvababy.com recognizes and respects all copyrights and trademarks.All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of alvababy.com (collectively, "Content"), belongs exclusively to Alvababy.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by Alvababy .com, without Alvababy .com’s express prior written consent.
Intellectual Property Infringement Policy
It is the policy of Alvababy.com to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that Viyaqueen.com sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to [email protected]

Information required
1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the site (product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04",etc);
7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.

Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. alvababy.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
ALVABABY is not responsible for late deliveries on special occasions such as birthdays or other events. We encourage our customers to place their order in advance to ensure there is enough time to receive their item.

Price and Payment
All prices are exclusive of any taxes, but usually are inclueding delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
While ALVABABY strives to provide accurate product and pricing information, pricing or typographical errors may occur. ALVABABY cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, ALVABABY shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We may provide you with access to third-party payment gateways such as PayPal. These services are not under our control and are not maintained by Alvababy.com. You agree to read the terms and conditions governing your selected payment gateway prior to facilitating any transactions through them.

About Colors
We have made every effort to display, as accurately as possible, the colors of our products that appear on the Services. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

About Packing
Unless otherwise provided, we will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by you will be paid for by you.

Shipping and Delivery
ALVABABY usually ships from China, sometimes may ship from different warehouses in different countries. For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion. We aim to deliver orders as quickly as possible. However, sometimes during busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery ,please contact our Customer Service.

Return of Your Product
Goods can be returned in designated period. The exact return period and return policy differs from country to country. Please contact our customer service for the detailed information. Customers returning goods are responsible for freight charges.

Reviews, Comments, Communications, & other Contents
Visitors may post reviews, comments, and other content, and submit suggestions, comments, ideas, questions, or any other mentioned information, as long as the content is not illegal, invasive of privacy, threatening, obscene, defamatory, infringing on intellectual property rights, or otherwise injurious or objectionable to any third parties, does not consist or contain any software viruses, political campaigning, mass mailings, commercial solicitation, chain letters, or any form of “spam.” You may not use any false email address, impersonate any person or entity, or otherwise mislead users pertaining to your personal identity.
ALVABABY regularly reviews and monitors content posted by users and reserves the right (but not obligation) to publish and delete content. ALVABABY encourages users to engage and communicate within the app by liking, sharing, and following, but there is no tolerance for any kind of objectionable content. Users may report any inappropriate content they encounter by emailing ALVABABY at [email protected] Necessary action will be taken within 24 hours of the information’s receipt. Such action my include deleting content, suspending a user’s account, or any other appropriate legal actions.
If you post content or submit material, until and unless we indicate otherwise, you grant ALVABABY and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, distribute, publish, translate, create derivative works from, and display such content throughout the world in any media. ALVABABY and its affiliates retain the right to use the name that you submit in connection with such content, if they so choose. You represent and also warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate any ALVABABY policies and will not cause injury to any person or entity, and that you will indemnify ALVABABY or any of its affiliates for all the claims resulting from content that you supply. ALVABABY also has the right but no obligation to monitor, as well as edit and/or remove any activity or content. ALVABABY neither takes any responsibility nor assumes any liability for the content posted by you or any third party.

Errors
In case you detect that an error occurred when entering your personal data during your registration as a user of our Services, you can modify them in the section "My Account". In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting us, as well as exercising the right of rectification contemplated in our Privacy & Cookie Policy through our Site. The Services display confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, the Services offer details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service or email address above to correct the error.

Updates to These Terms
We reserve the right, in our discretion, to correct any errors or omissions in any part of the Site and Services. Any material on the Site and Services may be out of date at any given time and we are under no obligation to update such material.
We reserve the right, in our sole discretion, to change, modify, add or remove any part of these Terms, in whole or in part, at any time. Notification of the changes to these Terms will be posted on the Site and will be effective immediately, unless expressed otherwise. It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to unsubscribe from the Site and Services. Your continued use of the Site and Services will be deemed as your acceptance thereof.
We may assign or sublicense any of our rights or obligations under these Terms at any time, without obtaining your consent.

Sale Terms
At the moment of purchase, you are entering into an agreement with Alvababy.com. You acknowledge and agree that any purchase of products made through the Site are covered by our Delivery and Returns and Exchanges terms and conditions.

Product Disclaimer
Our products are manufactured by cooperative suppliers. We consistently attach tremendous importance to any IPR issue, and are firmly against any infringement of IPR. Those infringement issues not only violate the interests of related Brands but also infringe our customers’ rights. If you find such infringement on our site, please give us feedback so we can take action immediately.

Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the same of each product on this Website, the products offered for sale on it and the transactions conducted through it are provided on an “as is” basis. ALVABABY makes no presentations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on this Website except as provided here to the full extent permissible by applicable law, ALVABABY disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy, and system integration. This Website may include inaccuracies, mistakes or typographical errors. ALVABABY does not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, ALVABABY will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, ALVABABY’s total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to ALVABABY during the month immediately preceding the act allegedly giving rise to ALVABABY’s liability.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk.

Force Majeure
ALVABABY shall not be held responsible for the delay in shipment or non-delivery of the goods due to war, earthquake, serious flooding, fire and other Force majeure causes agreed by both parties.
Under such circumstances ALVABABY, however, is still under the obligation to take all necessary measures to hasten the delivery of the goods. In case the late delivery exceeds ten weeks, the Buyers shall have the right to cancel this Contract.
It shall be understood that our obligations deriving from the Terms or other contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Terms or other contracts despite the situation of Force Majeure.

Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Termination
These Terms of Use are effective unless and until terminated by either you or Alvababy.com. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. Alvababy.com also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in ALVABABY sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or Alvababy.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Alvababy.com right to any Comments shall survive any termination of this Agreement.

Indemnification
You agree to indemnify, defend and hold harmless ALVABABY and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Customer Code of Conduct
At ALVABABY we are always here for our customers and will do our best to resolve all issues to customer’s satisfaction in a polite, professional and amicable way. Thus, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or ALVABABY may, for example, include but not be limited to any of the following:
-Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
-Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
-Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to ALVABABY.
-Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
-Excessive number of complaints compared to the total purchase value history. Including opening an excessive number of Live Chat or tickets.
For such behavior, complainants may be advised and formally notified of the following:
-Their language is considered offensive, abusive, threatening, and wholly unacceptable.
-They must refrain from using such language, intimidation, and threats.
-There will be no further exchange of correspondence on the matter if they persist with this behavior.
- ALVABABY reserves the right to no longer accept orders from the customer in the future without further notice."

Access and Interference
Much of the information on the Site is updated on a real time basis. By using the Site, you agree not to:
Use any robot, spider, scraper or other automatic device, process or means to access the Site for any purpose without our express written permission.
Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure.
Implement any manual processes to monitor or copy content from the Site without express written permission.
Utilize any device, software or routine that will interfere or attempt to interfere with the functionality of the Site.

Remedies
Your access and use privileges of this Site and its content are conditioned upon your adherence to these Terms of Use. Viyaqueen.com has the right to deny you access and use of this Site and its content if you violate (as Alvababy.com may determine in its sole and absolute discretion) any provision of these Terms of Use. Viyaqueen.com reserves the right to seek all other remedies available at law and in equity. You agree, at your own expense, to defend, indemnify and hold Alvababy.com and its Representatives harmless from any claim or demand, including reasonable attorneys’ fees, made by a third party in connection with or arising out of your access to, or use of, this Site or any of its content in a manner other than as expressly authorized by these Terms of Use, your breach of these Terms of Use or your violation of applicable laws or any third party rights.

Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a)for any unlawful purpose;
(b)to solicit others to perform or participate in any unlawful acts;
(c)to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d)to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e)to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f)to submit false or misleading information;
(g)to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h)to collect or track the personal information of others;
(i)to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j)for any obscene or immoral purpose;
(k)or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Cyprus.

Contact Us
Questions about the Terms of Service should be sent to us at [email protected]

Date of Update: March 28, 2022