Return & Refund

Return & Refund

We promise to process your return request on the items you ordered from us without any question asked. You can learn the details about return instructions and the steps.

Please review our return policies and instructions in its entirety to ensure a smooth and easy return process.

 

Instructions For All Returns

1.We promise 90-day Return since the days of original purchase/invoice date.
2.Please keep your items new, unused, unwashed items in their original condition may be returned. Original condition means free of any odor, smoke, perfume, lint, pet hair, etc. Items must include all original tags and packaging (if applicable).
3.Return shipping costs are the sole responsibility of the buyer. Please note that alvababy.com is not responsible for returned items we do not receive. When we receive your return package, you will receive the refund in 15 days.

4. Because the international shipping fee is very high and most of pictures on alvababy site are taken by ourself with real products. So we do not give full refund for returns without quality problems, like "not like the picture""not as imagining"or just "not satisfied"

 

Any questions? Please contact us at any time! Thank you for shopping at alvababy.com.

The steps For all return

Please don’t hesitate to contact us by email at tianzhenlan@gmail.com or online chat tool first once you decide to return your items.

When your return package is received you will receive an email indicating your package has

been “received.” Returns are processed once a week. When your return is processed, you will receive an email indicating your return is “complete.”

If you opted for a refund, you will receive a credit to your original form of payment.

 

Warranty Info

We will stand behind the workmanship and materials in a properly cared for product for 365 days from the date of purchase.

To make a warranty claim, product must be sent at customer's expense to their distributor for examination of workmanship and materials. After reviewing your diapers, we may replace the diaper or provide you with simple instructions for resolving the problem you are having.

Except when caused by manufacturing or component defect, this guarantee does not cover leaking, diaper odor or normal wear/tear. Warranty is void when:

. The washing instructions have not been followed
. The diaper has been altered.
. Any of the following has been used in conjunction with the use/care of the product: Water temperatures exceeding 100F or 43C

A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils)
Fabric softeners
Any caustic substance
Diaper rash cream
. Product was purchased through an unauthorized retailer. Please verify your retailer prior to purchase.