We offer 8 hours customer services on weekdays as well as hours on Saturday(except for major holidays).

A. After-sale customer service

Email: (Contact Person: Becky)

  • Problem with quality
  • Order tracking number
  • Order status
  • Received wrong items
  • Cancel orders
  • Change items

B. Customer Service Assistant

Email: (Contact Person: Karen)

  • Wholesale Orders
  • Online Order Inquiries
  • Payment Inquiries
  • Tracking number
  • Cancel orders
  • Changing items

C. Alvababysite’s Supervisor

Email: (Contact person: Apple)

  • ODM & OEM orders
  • Wholesale Orders
  • Maintain old customers & clients
  • Improve Alva baby Team
  • Solve customers' complaints
  • Collect customer Suggestions

D. Official ALVABABY Facebook


Send friend request: 


E. Exclusive Distribution Representative in South Africa

Stacey Vermeulen

F. Exclusive Distribution Representative in New Zealand

Yen Tesoro 


Billing Address

CHECK BILLING Gergana Enterprises Limited 
ADDRESS:20 Gialtas, Agios Nicolaos, PC3100, Limassol, Cyprus


5 or 6 days ( 8 hours each day)

Phone Contact information

Official US Customer Service: (323)378-2268
Official China Alva Baby Direct Line: 075582148382
Working Hours: Online 08:30- 17:30 PDT
Live Chat : Use the Live Chat to discuss online with an customer service reqresentative.
Address: The 4th floor, building5, Zone 2, Yaqiuhu industrial district, Mumianwan, Buji Longgang ShenZhen City ,China