We offer 8 hours customer services on weekdays as well as hours on Saturday(except for major holidays).

A. After-sale customer service

Email: (Contact Person: Lary)

  • send print/color choice(multi-pack order)
  • Order status/ tracking number
  • Cancel orders, Change items, update inserts
  • Received wrong items
  • Problem with quality

B. Customer Service Assistant

Email: (Contact Person: Natalie)

  • Wholesale Orders
  • Custom orders
  • Online Order Inquiries
  • Payment Inquiries
  • Solve customers' complaints

C. Alvababy site’s Supervisor

Email: (Contact person: Karen)

  • ODM & OEM orders
  • Wholesale Orders
  • Maintain old customers & clients
  • Improve Alva baby Team
  • Collect customer Suggestions

D. Official ALVABABY Facebook


  Send friend request: 


E. Exclusive Distribution Representative in South Africa


F. Exclusive Distribution Representative in New Zealand


G. Exclusive Distribution Representative in Costa Rica


H. Exclusive Distribution Representative in Sweden



Billing Address

CHECK BILLING Gergana Enterprises Limited 
ADDRESS:20 Gialtas, Agios Nicolaos, PC3100, Limassol, Cyprus


5 or 6 days ( 8 hours each day)

Phone Contact information

Official US Customer Service: (323)378-2268
Official China Alva Baby Direct Line: 075582148382
Working Hours: Online 08:30- 17:30 PDT
Live Chat : Use the Live Chat to discuss online with an customer service reqresentative.
Address: The 4th floor, building5, Zone 2, Yaqiuhu industrial district, Mumianwan, Buji Longgang ShenZhen City ,China