We offer 8 hours customer services on weekdays as well as hours on Saturday(except for major holidays).

A. After-sale customer service

Email: (Contact Person: Vicky)

  • send print/color choice(multi-pack order)
  • Order status/ tracking number
  • Cancel orders, Change items, update inserts
  • Received wrong items
  • Problem with quality

B. Customer Service Assistant

Email: (Contact Person: Natalie)

  • Wholesale Orders
  • Custom orders
  • Online Order Inquiries
  • Checking status
  • Solve customers' complaints

C. Alvababy site’s Supervisor

Email: (Contact person: Karen)

  • ODM & OEM orders
  • Customized orders
  • Maintain old customers & clients
  • Improve Alva baby Team
  • Collect customer Suggestions

D. Official ALVABABY Facebook


  Send friend request: 


E. Exclusive Distribution Representative in South Africa


F. Exclusive Distribution Representative in New Zealand


G. Exclusive Distribution Representative in Costa Rica


H. Exclusive Distribution Representative in Sweden



Billing Address

ADDRESS:20 Gialtas, Agios Nicolaos, PC3100, Limassol, Cyprus


5 or 6 days ( 8 hours each day)

Phone Contact information

Official US Customer Service: (323)378-2268
Official China ALVABABY Direct Line: +86 075582148382

Official email:
Working Hours: Online 08:30- 17:30 PDT
Live Chat : Use the Live Chat to discuss online with an customer service reqresentative.