Contact

We offer 8 hours customer services on weekdays as well as hours on Saturday(except for major holidays).

A. After-sale customer service

Email: sales09@addsel.com (Contact Person: Vicky)

  • send print/color choice(multi-pack order)
  • Order status/ tracking number
  • Cancel orders, Change items, update inserts
  • Received wrong items
  • Problem with quality

B. Customer Service Assistant

Email: sales07@alvababy.com (Contact Person: Natalie)

  • Wholesale Orders
  • Custom orders
  • Online Order Inquiries
  • Checking status
  • Solve customers' complaints

C. Alvababy site’s Supervisor

Email: sales08@addsel.com (Contact person: Karen)

  • ODM & OEM orders
  • Customized orders
  • Maintain old customers & clients
  • Improve Alva baby Team
  • Collect customer Suggestions

D. Official ALVABABY Facebook

  HomePage: https://www.facebook.com/ALVAclothdiaper/

  Send friend request: https://www.facebook.com/tianzhenlan 

 

E. Exclusive Distribution Representative in South Africa

   Stacey Vermeulen：stacey@biddykins.co.za

F. Exclusive Distribution Representative in New Zealand

   Yen Tesoro：sales@chirpycheeks.co.nz

G. Exclusive Distribution Representative in Costa Rica

   Email: Info@ecobabycr.com(0r pedidospanales@hotmail.com)

H. Exclusive Distribution Representative in Sweden

   Email: info@babyleo.se

I. Exclusive Distribution Representative in Ecuador

   Email: sales@ecodepots.com

J. Exclusive Distribution Representative in Uruguay

   Email: karina.medina@ecoyo.com.uy

 

Billing Address

SHOMARA LTD
ADDRESS：20 Gialtas, Agios Nicolaos, PC3100, Limassol, Cyprus

 

5 or 6 days ( 8 hours each day)

Phone Contact information

Official US Customer Service: (323)378-2268
Official China ALVABABY Direct Line: +86 075582148382

Official email: sales07@alvababy.com
Working Hours: Online 08:30- 17:30 PDT
Live Chat : Use the Live Chat to discuss online with an customer service reqresentative.